Focus on Intreo Service
Monday, 29th January 2018 – It was a pleasure to welcome my counterpart, Jeane Freeman, Minister for Social Security in Scotland, on an official visit to my Department. During our meeting, our discussions focused on the development and implementation of the Department of Employment and Social Protection’s Intreo Service, which was introduced in 2013 and has over 60 offices nationwide.
In the afternoon, Minister Freeman visited the Intreo Centre in Finglas where she saw first-hand how the Intreo service operates. The Intreo Service Delivery Model is an integrated ‘one-stop-shop’ for all income and employment support services where customers can access job-seeking advice, information on vacancies and income support services all in the one place. Minister Freeman was also briefed on the operation of the advice centres that are available to people living in Ireland and abroad, including the Citizens Information Centres that provide information and advice on entitlements to citizens here, ranging from social welfare to health, education, housing to consumer rights, and much more.
Great opportunity to swap ideas
The visit was a great chance for us to exchange views on each of our Departments, hear what policies Minister Freeman’s Department have adopted and what works for them. She was particularly interested in our Intreo service and I was very pleased that she got to visit our Intreo Centre in Finglas and see it in operation during a normal working day.